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Explore the Rules That Govern Your Account

These Terms & Conditions set out the agreement between you and pisang mas4d when you open an account and access our lobby — covering everything from account eligibility…

Account Eligibility RulesDANA, OVO, GoPay & QRIS Payment TermsWithdrawal & Verification PolicyAccount Suspension ConditionsGoverning Law & Jurisdiction

Explore the Lobby Read FAQ

Browse the Full Scope of Our Terms

pisang mas4d Service availability depends on jurisdiction. Users are responsible for checking local law before access.

By creating an account on pisang mas4d, you confirm that you have read, understood and accepted these Terms & Conditions in full. These terms apply to all activity conducted through your account, including deposits processed via DANA, OVO, GoPay and QRIS, wagers placed across our lobby,

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and any withdrawal requests you submit. We reserve the right to update these terms at any time; changes take effect from the date they are published on this page. Continued use of your account after a revision constitutes your acceptance of the updated terms. If you
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do not agree with any revision, you must close your account before the effective date. All terms are subject to Indonesian jurisdiction, and access to specific features depends on local law.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT OUR TEAM

Open a Line With Our Support Staff

If any clause in these Terms & Conditions is unclear or you need to raise a formal concern about your account, our support team is available around the clock. You can reach us seven days a week, 24 hours a day, via the channels below. Whether you are based in Bandung or anywhere else across Indonesia, we aim to respond to policy-related queries within one business hour.

Team online

Live Chat

Access live chat directly from your account dashboard. Our agents are online 24 hours a day, 7 days a week and can address terms-related questions, account access issues or payment disputes in real time.

Email Support

Send a detailed written enquiry to our support address for formal terms-related matters. We reply within one business hour during peak hours and keep a full written record of every exchange for your reference.

Message our WhatsApp support line for quick clarification on specific clauses, account suspension notices or payment verification steps. Available daily and linked directly to your registered mobile number.

HOW WE HANDLE COMPLIANCE

See How pisang mas4d Manages Your Account Data

Our approach to these Terms & Conditions is built on transparent data handling, clear account-security practices and accessible dispute resolution.

Account Data Retention

We retain your account data for a minimum of five years from the date your account was last active. This covers transaction logs, DANA, OVO, GoPay and QRIS deposit records, and identity verification documents submitted during registration.

Cookie Policy

Our platform uses session cookies and persistent cookies to maintain your login state and remember your lobby preferences. You can manage cookie settings from your browser at any time; disabling cookies may affect how certain account pages load.

Account Security

Each account is protected by password hashing and two-step login verification. If we detect unusual login activity on your account, we will suspend access immediately and notify you via your registered email address within 30 minutes.

Requesting Account Changes

To update your registered name, phone number or linked payment method — such as switching from OVO to GoPay — submit a formal request through live chat or email. Identity re-verification is required for all changes to payment credentials.

Dispute Resolution

If you believe a transaction or account action violates these terms, submit a written dispute via email within 14 days of the event. We review all disputes within three business days and communicate outcomes through your registered contact channel.

Right to Access Your Data

Under the terms of this agreement, you may request a full export of your account data at any time. Send the request via email; we will prepare and deliver your data package within 72 hours where local law permits.

Check the Answers to Common Terms Questions

These are the questions we hear most often about our Terms & Conditions. Each answer below reflects how our policies actually operate — from withdrawal verification timelines to what happens when terms change and how you can formally object to a decision on your account.

If a revision to our terms does not suit you, you must notify us before the effective date and we will close your account. Any outstanding balance held in your account wallet will be returned via your last active payment method — DANA, OVO, GoPay or QRIS.

No. These Terms & Conditions permit only one account per person. If we identify duplicate accounts linked to the same identity or payment credential, we will merge or suspend the additional accounts and flag the matter for review in line with our policy.

Deposit disputes involving QRIS or DANA are handled by cross-referencing our internal transaction log with the payment provider's confirmation record. If a mismatch is found, we credit the amount to your account wallet within 24 hours of resolving the discrepancy.

We may suspend your account for activity that breaches these terms, including providing false identity documents, initiating multiple chargeback requests, or accessing the platform in a region where such access does not comply with local law. Suspension notices are delivered to your registered email.

Contact our support team via email or live chat and quote your registration date. We archive every version of our Terms & Conditions and will send the exact copy that was in effect when your account was created, within 48 hours of your request.

Yes. These terms govern your use of every section of the lobby — Live Baccarat, Rocket Crash, Aztec Gems Deluxe, Fish Hunter and all other titles. Game-specific rules displayed in individual rooms supplement these terms but do not override them.

Raise a formal dispute via email within 14 days of the decision you are contesting. Include your account ID, the date of the event and the specific clause you believe was misapplied. Our compliance team will respond within three business days with a written outcome.

Explore the Rules That Govern Your Account

Open a Line With Our Support Staff

Live Chat

Email Support

WhatsApp

See How pisang mas4d Manages Your Account Data

Account Data Retention

Cookie Policy

Account Security

Requesting Account Changes

Dispute Resolution

Right to Access Your Data

Check the Answers to Common Terms Questions

01 What happens if I do not agree with a change to the Terms & Conditions?

02 Can I hold multiple accounts under these terms?

03 How do these terms affect my QRIS or DANA deposit if a dispute arises?

04 What are the grounds for account suspension under these terms?

05 How can I request a copy of the terms version I agreed to when I opened my account?

06 Do these Terms & Conditions apply to all game categories, including Live Baccarat and Rocket Crash?

07 Who do I contact if I believe a term in this agreement is being applied incorrectly to my account?

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